FAQs

Do you accept credit cards?

All payments are processed through PayPal's secure server. You may use your credit, debit card, or PayPal account in order to make a purchase. Phoebe Luna does not collect or save any payment information. 


How long does it take to ship my order?

Your order will ship within 1-2 business days once the payment has been processed. However, our goal is to ship your items by end of business day.


Do you ship internationally?

International orders may be placed here.


How do I tie my Phoebe Luna Silk Hair Wrap?

Find my quick tutorial here


Why use a scarf for sleeping?

Using a scarf to tie down hair at night is a great way to preserve hairstyles, curls, or prolong and protect straightened hair. A scarf minimizes friction with your pillowcase during the night holding hair in place. If you have naturally straight hair and are concerned about breakage and frizz, a silk pillowcase is a great way to reduce frizz and friction. 


What is silk?

Silk is a natural protein fiber. For more information click the link below. 

https://en.wikipedia.org/wiki/Silk


Can I machine wash my silk?

Hand washing your silk using cold or cool water is recommended but, machine wash is possible. It is highly recommended that all silk be placed in a mesh delicates bag before dropping your silk into the machine using a mild detergent. No softeners, no bleach and no enzymes. Enzymes found in most commercial detergents will breakdown and damage silk fibers. Placing your silk in a delicates bag will avoid any pulling or tugging that may take place by the agitator. 


What is silk momme weight?

Silk momme refers to the weight of a piece of silk fabric measuring 100 x 45 yards. The higher the momme, the more substantial and long-lasting the silk fabric will be. This also means a larger amount of silk was used during the weaving process. 


What is the momme weight for Phoebe Luna silk scarves?

Phoebe Luna uses 12 momme silk weight for our mulberry silk custom designed scarves. For our customers who use Phoebe Luna Silk Scarves for their hair care needs, 12 momme weight will allow enough air to pass through the scarf in order to enable baby hairs, edges, and hairstyles to set. This momme weight also increasing the chances of your silk scarf staying put when used at night. 


What is satin and is it silk?

Satin refers to a type of textile weave that leaves a high luster sheen on one side while appearing dull on the opposite side. Traditionally, satin was made from silk causing it to be very expensive. In modern times, satin has been made from synthetic fibers such as polyester and nylon. All Phoebe Luna products are made from 100% pure silk.


How do I know if I need a silk hair scarf?

Scarves are utilized in order to maintain and preserve hair styles (flat-ironed, silk pressed hair, up dos) or to help protect curls from being frizzed, flattened, and smashed overnight. If your only concern is frizz and overnight hair breakage, a satin or silk pillowcase is sufficient. 


Is a silk pillowcase better than my satin polyester pillowcase?

Honestly, that depends on your needs. Silk pillowcases do carry some additional benefits but you may or may not be in need of those specific benefits.  Check out this article and info graphic on our website to help you decide if a silk pillowcase if for you.