Refunds & Returns


Thank you for your purchase! We hope you are happy with your new silk, however, if you are not completely satisfied with your purchase, you may return it to us within 21 days of delivery for a full refund of the purchase price. Please see the information below for more details.


Returns

Contact us by email with 14 days of the delivery date. All returns must be postmarked within twenty-one (21) days from the delivery date. All returned items must be in new, unused condition, with all original tabs, labels, hang tags, and/or packaging.

To return an item, please email us at customercare@lovephoebeluna.com in order to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item/items securely in its original packaging, and mail your return to the following address: 


Phoebe Luna
P.O. Box 801252
Santa Clarita, CA 91380


Original shipping charges and return delivery charges are non-refundable. Returns must be shipped by the United States Postal Service (USPS) with a tracking number included for the return package. Tracking is included for all first-class parcel and Priority Mail packages. Phoebe Luna is not responsible for any lost return packages.


Refunds

After receiving your return and inspecting the condition of the item/items, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email once your return has been processed. 


Exceptions

For defective or damaged products upon receipt, please contact us at customercare@lovephoebeluna.com in order to arrange a refund or exchange. We ask that you take a photo of the damaged or flawed area/areas and email them to customercare@lovephoebeluna.com.

Please note, items must be unused.


Minor Flaw/Major Flaw Scarves

Minor Flaw Scarves are not included in the return policy. All minor flaw scarf purchases are non-refundable, FINAL SALE.


Questions

If you have any questions concerning our return policy, please contact us at:
customercare@lovephoebeluna.com.